Dear Mr. Sushil Kumar Dwiwedi,
Thank you for your feedback. We sincerely apologize for any inconvenience caused during your father's treatment and appreciate you bringing these issues to our attention. Patient care is our top priority, and we regret not meeting your expectations.
However, it’s important to note that before consulting Dr. Pathak, your father's condition had worsened due to previous consultations with unqualified practitioners. You were referred to us by a patient who had successfully recovered here, and your father also recovered under our care. Dr. Pathak saved his life, and we believe this should be acknowledged.
Regarding the expenses, the treatment was conducted at a very reasonable cost. Had it been done in a larger city, the cost would have been four times higher.
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Addressing your other concerns:
Doctor Visits: We understand the frustration and are reviewing our scheduling to ensure timely care.
Ward Charges: We provide care based on each patient’s needs but will revisit our ward placement practices for better transparency.
Medication Costs: We provide high-quality medications and are reviewing our pricing to ensure fairness.
Diagnostic Tests: Regular monitoring ensures patient safety. We will review our testing procedures to ensure necessity.
Billing Concerns: We apologize for any miscommunication regarding treatment costs and are working to make all charges transparent.
Doctor Outsourcing: We collaborate with specialists to provide the best care, ensuring all related costs are clear.
Review Authenticity: We encourage genuine feedback and assure you that all reviews are from actual patients or their families.
We invite you to discuss your concerns further with our management team. Please contact us at 8935001679.
Thank you for your feedback. We are committed to improving our services and hope to regain your trust.
Best Regards,
Breathe Easy Hospital Management Team
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